Refund & Cancellation Policy

1. Overview & Policy Objective

At Vyapari Service, we strive to deliver genuine value to Indian manufacturers, merchants, and service professionals through verified leads and digital visibility. This Refund & Cancellation Policy outlines the circumstances under which subscription charges or wallet credits are refundable.

Please review this policy thoroughly before subscribing to premium vendor plans or purchasing lead unlock credit packs.

2. Vendor Subscription Plans

Paid Membership Plans (Monthly / Annual): Vendor subscription fees provide immediate portal benefits, including verified business badges, top category placement, and direct buyer contact features.

Subscription cancellations may be requested at any time from your Vendor Dashboard.
Once activated, subscription fees for the active billing cycle are generally non-refundable due to the immediate digital privileges and profile boosts provided.
If a cancellation request is submitted, your premium features remain active until the end of the current paid billing cycle and will not auto-renew.

3. Lead Credit Purchases & Replacement Guarantee

We operate a strict Quality Guarantee on buyer inquiries generated through the portal:

Fake / Invalid Lead Replacement Credit:

If a lead unlocked by a vendor contains an invalid phone number, was posted erroneously by a testing bot, or is completely unrelated to the selected category, the vendor can report the lead within 48 hours of unlocking. Upon administrative review, the deducted lead credit will be 100% credited back to the vendor's wallet balance.

4. Technical Failures & Double Charges

You are entitled to a full refund under the following verifiable conditions:

Duplicate Transaction: You were charged twice for the same subscription or credit top-up due to a payment gateway lag.
Failed Activation: Your payment was deducted, but the credits/subscription failed to reflect in your account within 24 hours despite verified payment confirmation.

5. Refund Processing Timeline

Approved monetary refunds will be processed back to the original payment method (Bank Account, UPI, Debit/Credit Card) used during the transaction.

Processing Window: 5 to 7 business banking days from the date of refund approval.
Wallet credit adjustments are credited instantly to your vendor dashboard balance upon administrative verification.

6. How to Submit a Refund or Dispute Request

To request a refund or dispute a payment, please reach out to our billing team with your Transaction Reference ID / UTR and registered business phone number:

Billing & Accounts Desk: Email: billing@vyapariservice.com Helpline: +91 98765 43210 Support Window: Monday to Saturday (10:00 AM – 6:00 PM IST)